Dear Customer,
For the necessary legal certainty and absolute transparency when shopping at AVÉLIE Lingerie, you will find all statutory merchant information here, in accordance with European consumer protection regulations:
Contractual Partners & Division of Responsibilities
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Platform Provider & Intermediary: Pixelbox15 UG operates the online shop and is your direct point of contact. Based on a power of attorney, we order the goods in the name and on account of the customer from the seller, process payments, handle the complaint procedure, and coordinate the entire process within the scope of your right of withdrawal (refund of the price and provision of the correct return address).
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Trading Partner & Supplier (Seller): The merchant responsible for the contractual delivery and the description of this product is Wholesale cooperation. As a third-party entrepreneur, Wholesale cooperation is the actual contractual party to the distance selling purchase agreement.
Your Rights under European Law
All contracts concluded via this platform are subject to the strict consumer protection regulations of the EU without restriction:
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14-day right of withdrawal (EU Directive 2011/83/EU in conjunction with § 312g BGB): You can revoke your declaration of contract within 14 days without stating any reasons. Send your declaration directly to us (Pixelbox15 UG) to coordinate the process. Please do not send goods to the supplier unannounced.
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Responsibility for Non-Conformity (EU Directive 2019/771 in conjunction with § 437 BGB): In the event of defects or a deviation from the product description, we are responsible for the non-conformity of the goods within the framework of statutory liability for defects. We will handle the complaint procedure for you (exchange or refund).
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Data Protection (Art. 6 para. 1 lit. b GDPR): Data transfer to Wholesale cooperation (as well as involved payment and shipping service providers) is strictly purpose-bound for contract fulfillment.
Our customer service will be happy to help you with any questions!
